Willows Center
723 Summers Street, Parkersburg, WV, 26101 · CCN 515085
Willows Center is a CMS-certified skilled nursing facility located in Parkersburg, West Virginia. This facility-specific record brings together official CMS provider, inspection, rating, and enforcement data while identifying what is missing or uncertain.
What stands out in the available record
The available records contain 56 cited deficiencies across 8 surveys. None of the available citations were coded at G or above, although later surveys could change that context.
5 of the most frequently cited tags appear more than once in the available history: F0585 (3), F0842 (3), F0684 (3), F0812 (3), F0609 (2). Repetition can indicate a recurring compliance area, but it is not proof that the same underlying problem remained uncorrected.
Survey history
- December 2025 — Health: 6 cited deficiencies
- October 2025 — Health: 3 cited deficiencies
- February 2024 — Health: 26 cited deficiencies
- December 2023 — Health: 6 cited deficiencies
- September 2023 — Health: 1 cited deficiency
- August 2023 — Health: 3 cited deficiencies
- June 2022 — Health: 9 cited deficiencies
- March 2021 — Health: 2 cited deficiencies
Scope and severity distribution
- Scope/severity D: 36 citations
- Scope/severity E: 20 citations
No available citations were coded at G or above. This statement is limited to the records currently available to POCDesk.
Top Deficiency Citations
- F0585 — Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. (3 citations)
- F0842 — Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. (3 citations)
- F0684 — Provide appropriate treatment and care according to orders, resident’s preferences and goals. (3 citations)
- F0812 — Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. (3 citations)
- F0609 — Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. (2 citations)
Deficiency categories
- Resident Rights Deficiencies: 14 citations
- Quality of Life and Care Deficiencies: 13 citations
- Resident Assessment and Care Planning Deficiencies: 9 citations
- Nutrition and Dietary Deficiencies: 5 citations
- Nursing and Physician Services Deficiencies: 4 citations
- Pharmacy Service Deficiencies: 4 citations
Official CMS Five-Star context
- Overall: 1 of 5 stars
- Health inspection: 1 of 5 stars
- Staffing: 1 of 5 stars
- Quality measure: 2 of 5 stars
CMS reports 3.34 total nurse staffing hours per resident day.
Five-Star values above are official CMS fields. POCDesk does not calculate or predict the official CMS rating.
Enforcement and penalties
No penalty actions appear in the enforcement records currently available to POCDesk. This is a statement about the present dataset, not a guarantee that no action has ever occurred.
Sources, freshness, and limitations
Source: official CMS datasets, including Provider Information, Health Deficiencies, and Penalties. View the CMS data source. The available rating record has a CMS processing date of August 2026. POCDesk last refreshed that rating record on September 2026.
POCDesk groups citations by survey date, counts recurring F-Tags across the available history, and summarizes CMS scope/severity codes. Those summaries are POCDesk organization and interpretation of public records, not official ratings or survey findings of our own. Read the governing 42 CFR Part 483 and our editorial standards and methodology.
Counts alone do not explain the residents affected, corrective work completed, current conditions, appeals, or whether a finding was later changed. Data can be delayed, suppressed, incomplete, or revised by CMS. Verify important decisions with Medicare Care Compare, state survey records, the facility, and an in-person visit.
If a record appears inaccurate, use the feedback control on the interactive profile to report it. POCDesk reviews correction reports against the underlying public source rather than silently replacing official data.