Do not email PHI. Do not include resident names, dates of birth, medical records, survey documents containing identifiable clinical details, account passwords, or other sensitive information. Ask for an appropriate secure communication method first.
Privacy and data requests
Use this address for questions about personal information, cookies and advertising disclosures, data access, corrections, export, deletion, or a privacy concern. Describe the request without including clinical information. We may need to verify your identity and authority before discussing account or facility data.
Compliance, agreements, and content questions
Use this address for HIPAA or BAA questions, service and policy questions, and corrections to public facility data or educational content. For a public-page correction, include the page URL, the item you believe is incorrect, and a public source where possible. Do not attach resident records.
For a technical or account question, describe the affected feature and the issue without sharing passwords or sensitive records.
Before you send
Please use the appropriate address above and include a non-sensitive description of your request. This contact page is not an emergency reporting channel.
POCDesk is independent of CMS and state survey agencies. Contact the relevant agency or healthcare provider directly for official regulatory matters or resident care concerns.
Related information
Read About POCDesk, our Privacy Policy, and our Terms of Service for more about the service and its limitations.